Keeping future generations in mind

Since 2008, our Citizen of the Planet (COTP) initiative has ensured that we operate in an environmentally friendly and responsible manner.

An early advocate for climate change action, Teleperformance remains reducing our environmental impact by adopting measures that will better prepare us for a carbon-constrained world.

Raising environmental awareness is a fundamental part of our actions

Teleperformance participates in the call for urgent action to combat climate change and its impact on the planet.

Preserving Our Planet for a Brighter Tomorrow

Since its launch in 2008, the Teleperformance Citizen of the Planet (COTP) program has ensured that we manage our business in an environmentally friendly and responsible manner. An early advocate for climate change action, Teleperformance remains committed to reducing our environmental impact by implementing strict operational measures around the world.

Download our 2-Pager

Our carbon reduction targets

We have set carbon reduction targets through the Science Based Targets initiative (SBTi). We have committed to reduce Scope 1 (direct emissions from owned or controlled sources) and Scope 2 (indirect emissions from the power generation) GHG emissions by 49% per employee by 2026 from a 2019 base year. We have also pledged to reduce scope 3 carbon emissions from purchased goods and services, and employee commuting by 38% per employee by 2026 from a 2019 base year.

Our goals:

0 %

renewable energy by 2026

- 0 %

scope 1 and 2 per FTE by 2026 from a 2019 baseline

Commitments made on behalf of the planet

Science Based Targets

Teleperformance opted to step up its own climate objectives by committing to the Science Based Targets initiative (SBTi), which involves adopting a greenhouse gas emissions target in accordance with the Paris agreement. Through this commitment, Teleperformance is seeking to increase its resilience and readiness for a carbon-constrained world.

See our SBTi certificate.

The Climate Pledge

Teleperformance was one of the first 100 signatories to join the @ClimatePledge — a drive to reach net-zero carbon emissions by 2040 — a decade ahead of the Paris Agreement’s 2050 goal, by commiting to: report greenhouse gas emissions regularly; implement decarbonization strategies; and neutralize remaining carbon emissions with quantifiable, socially beneficial offsets.

Supporting our clients’ sustainability goals

We partner with our clients to achieve their environmental sustainability goals across all business functions through the use of digital technologies. Our Cloud Campus work-at-home model supports our clients' sustainability goals by reducing the number of commercial facilities and eliminating daily commutes for 40% of our global workforce, benefiting all regions of the world.

World Cleanup Day: Employee awareness

Teleperformance also encourages sustainable practices among its employees and suppliers to reduce the global carbon footprint. The support and enthusiasm of our people are essential to reach these environmental goals. Each year, Teleperformance employees participate into various environmental campaigns and awareness activities around the world such as the World Cleanup Day movement by cleaning up the waste on beaches, rivers, and streets in our communities.

Key performance indicators 2023

We track and minimize our carbon footprint worldwide

0 %

renewable energy

- 0 %

scope 1 & 2 emissions per FTE vs. 2019 baseline

Key strategies adopted to reduce climate change risks

Reduce energy consumption

We are employing energy savings, standardized procedures, environmental impact performance monitoring and partnerships with stakeholders

Switch to greener energy

We are increasing the percentage of renewable energy in total electricity consumption whenever possible.

Streamline the IT infrastructure

We are adopting measures to reduce energy consumption in data centers and purchasing STAR-rated and EPEAT-certified electrical and computer equipment.

Apply energy efficiency and supply criteria

When we are acquiring new sites, Teleperformance’s Global Premises Standard complies with LEED and favors green buildings wherever possible

Facilitate the transition to a low-carbon economy

By enabling our clients to reduce their GHG emissions through our data-driven solutions (e.g. TP Cloud campus)

Adhere to the latest environmental standards

Teleperformance’s Global Premises Standard complies with LEED (Leadership in Energy and Environmental Design) standards and favors green buildings wherever possible. Environmental criteria are integrated into the selection criteria for new facilities.

Reduce waste

Since 2020, Teleperformance has introduced various standardized processes for the collection, sorting, and disposal of waste: waste reduction at source, waste sorting at source, and reuse, recycle, and disposal.

Full compliance with local and environmental laws

Teleperformance complies with applicable environmental laws and regulations in all countries in which it operates. The Group’s environmental policy and environmental performance management system are based on the principles of the ISO 14001 standard.

Global Initiative

2023 World Cleanup Day

On World Cleanup Day (September 16), our employee volunteers from different parts of the world participated in various activities that aim to make our world a better place for everyone. Together, we can save the planet.

A few of the COTP initiatives led by our subsidiaries

Celebrating Earth

Teleperformance in Albania spent Earth Day planting pine trees with Ecovolis and joining the local community for beach cleanup.

Caring for the environment

Teleperformance in Colombia planted trees at the mountainous area of Serranía del Majuy.

Protecting the environment

Teleperformance in El Salvador donated to Fundación Coatepeque, which helps preserve the Coatepeque basin and protect the local environment.

Protecting nature in Indonesia

On World Cleanup Day (September 18), employees from Teleperformance in Indonesia volunteered not only to clean up the beach, but also to plant 2,000 mangroves, and release baby turtles into the ocean.

Kindergarten kids in Italy get a garden

Teleperformance in Italy donated a small botanical garden to a kindergarten of the town of Taranto, as part of a city educational project to teach children how to grow plants.

Recycling for a better planet

In Colombia, Teleperformance processed over 30 tons of plastic waste alongside various local associations. Part of this waste was recycled, while the rest was transformed into school desks for children.

Raising awareness

Awareness initiatives were held in the Philippines, India, the Dominican Republic, the Czech Republic, and Madagascar to inform employees about food waste and how to eliminate it.

At TP, we believe that good is never good enough.

Why work at Teleperformance?

Digital CX and AI

CX Management

Consulting, Analytics and Technology

Specialized Services

Advanced, industry-specific solutions

White Paper

Advanced insights drive distinct advantages

White Paper

Our values

Choose TP

Work from home

Job opportunities

Our Responsibilities

Diversity, Equity and Inclusion

Force of Good

Highlighting Teleperformance’s sustained and responsible growth

A business model that creates value

Stock Information

Shareholder Information

Publications and Events

Global

Our Locations

Keeping future generations in mind

Raising environmental awareness is a fundamental part of our actions

Preserving Our Planet for a Brighter Tomorrow

Our carbon reduction targets

Commitments made on behalf of the planet

Science Based Targets

The Climate Pledge

Supporting our clients’ sustainability goals

World Cleanup Day: Employee awareness

Key performance indicators 2023

Key strategies adopted to reduce climate change risks

Reduce energy consumption

Switch to greener energy

Streamline the IT infrastructure

Apply energy efficiency and supply criteria

Facilitate the transition to a low-carbon economy

Adhere to the latest environmental standards

Reduce waste

Full compliance with local and environmental laws

Encouraging a green lifestyle

Encouraging a green lifestyle

Encouraging a green lifestyle

Encouraging a green lifestyle

Encouraging a green lifestyle

Encouraging a green lifestyle

We improve our indoor environments, invest in alternative transportation,and encourage employees to be green in their homes and neighborhoods.

We improve our indoor environments, invest in alternative transportation,and encourage employees to be green in their homes and neighborhoods.

We improve our indoor environments, invest in alternative transportation,and encourage employees to be green in their homes and neighborhoods.

We improve our indoor environments, invest in alternative transportation,and encourage employees to be green in their homes and neighborhoods.

We improve our indoor environments, invest in alternative transportation,and encourage employees to be green in their homes and neighborhoods.

We improve our indoor environments, invest in alternative transportation, and encourage employees to be green in their homes and neighborhoods.

2023 World Cleanup Day

A few of the COTP initiatives led by our subsidiaries

Celebrating Earth

Caring for the environment

Protecting the environment

Protecting nature in Indonesia

Kindergarten kids in Italy get a garden

Recycling for a better planet

Raising awareness

Select the business topics you are interest in:

We improve our indoor environments, invest in alternative transportation,
and encourage employees to be green in their homes and neighborhoods.

We improve our indoor environments, invest in alternative transportation,
and encourage employees to be green in their homes and neighborhoods.

We improve our indoor environments, invest in alternative transportation,
and encourage employees to be green in their homes and neighborhoods.

We improve our indoor environments, invest in alternative transportation,
and encourage employees to be green in their homes and neighborhoods.

We improve our indoor environments, invest in alternative transportation,
and encourage employees to be green in their homes and neighborhoods.