Insurance that innovates
Digitally led insurance customer services
Re-engineer your business model to provide better insurance services, simplify processes, and optimize growth opportunities.
Real results
Groupama: a time-tested partnership built on trust
Groupama, a leading mutual insurance group of companies in France, had one goal when it outsourced its summer call volume to Teleperformance — to ensure at least a 95% pick-up rate. Teleperformance met expectations and established the foundation for a long-standing, strategic business partnership.
A global presence
Proven practices around the world
How we can help Insurance solutions
Property and casualty
Enhance policy, distribution, and claims functions across all services as well as fraud detection and risk management.
Homeowners and property insurance
Adopt a holistic strategy and drive growth around Payments Processing, Accounts Maintenance and Servicing, and more.
Process optimization
Streamline processes across the organization for the visibility and efficiency that enables fast adaptation.
of consumers are willing to recommended the brand
are likely to stay with their insurer
of consumer concerns are solved after the first contact
satisfied with their insurer
The impact
A Business Insights Lab survey found that human-centric experiences increase satisfaction among auto insurance customers
Increase your knowledge
Meet the experts
At Teleperformance, we only hire the best in the business
Mamta Rodrigues
Global President of Banking, Financial Services, and Insurance
Cesar Soliman
Executive Vice President of Banking, Financial Services, and Insurance
Rupa Ramamurthy
Senior Executive Vice President of Banking Operations
Patrick Guckes
Executive Vice President of Client Solutions for Banking, Financial Services, and Insurance