Smartshoring services where you want them
Choose the location that best suits your business and best serves your customers while improving your bottom line through virtual, domestic, and international smartshoring options from Teleperformance. No matter where you are, work with the best people and the best technology available.
Smartshoring services where you want them
Choose the location that best suits your business and best serves your customers while improving your bottom line through virtual, domestic, and international smartshoring options from Teleperformance. No matter where you are, work with the best people and the best technology available.
Solutions
Smartshoring results in simpler, faster, and safer operations
Reduce risk
With smartshoring, your operations can be global. If one region experiences an economic downturn, stability remains in unaffected areas.
Meet your customers where they are
Provide the right support from people who understand the local language, culture, and your customers’ habits.
Improve operations
Teleperformance's full range of digital business solutions can improve processes and keep your employees and customers connected.
Secure, state-of-the-art smartshoring services where you need them
Teleperformance teams represent their countries, cultures, and markets
Explore our award-winning global multicultural support hubs – it doesn’t matter where you are in the world. Count on us to speak your language and understand your business, and we’ll deliver the most advanced and secure digital business services to meet your goals and budget.
Attract and retain top talent
Eliminate location barriers with smartshoring options. Connect to globally diverse workers anywhere in the world.
Improve business performance
Ensure consistent performance and service delivery by connecting all your operations with our digital business solutions.
Safeguard your data
Comprehensive security policies and practices have never been easier — and more secure — with our proprietary data solutions.
Reduce costs and increase resiliency
Choose the right balance of location and cost to efficiently deliver the best products and services to your customers.
Cloud Campus – great for your business, even better for the planet
Hire the right talent and access the best operations anywhere in the world through Teleperformance Cloud Campus, our award-winning work-at-home model. Adopt work-at-home solutions also help the planet by reducing workforce-driven carbon emissions.
Cloud Campus – great for your business, even better for the planet
Hire the right talent and access the best operations anywhere in the world through Teleperformance Cloud Campus, our award-winning work-at-home model. Adopt work-at-home solutions also help the planet by reducing workforce-driven carbon emissions.
WISH: hiring staff from around the world — quickly and efficiently
U.S.-based online shopping app, WISH, was looking for a more agile way to manage volume spikes and staffing fluctuations. Using TP’s Cloud Campus model, the company developed centralized support teams to recruit, train and manage work-at-home staff. Initially, WISH used this model to support customers in France and Germany. But inspired by the operational efficiencies they gained, WISH expanded to 363 full-time agents for coverage across Europe and the Middle East.
WISH: hiring staff from around the world — quickly and efficiently
U.S.-based online shopping app, WISH, was looking for a more agile way to manage volume spikes and staffing fluctuations. Using TP’s Cloud Campus model, the company developed centralized support teams to recruit, train and manage work-at-home staff. Initially, WISH used this model to support customers in France and Germany. But inspired by the operational efficiencies they gained, WISH expanded to 363 full-time agents for coverage across Europe and the Middle East.
What industry leaders are saying
I’ve been doing support for over 20 years and Teleperformance is a great partner. They really want to ensure that we serve our customers with quality and consistency. And our results have been great because we now have access to a geographically dispersed workforce that allows us to hire the best talent possible.
Carlo Beckman,
Global Support Operations Leader for WISH
Ready to start smartshoring?
Contact us today to speak with an expert.